The Sales and Marketing teams for this national manufacturer and retailer struggled to locate and exchange information. After an extensive content library assessment, Imaginet created a phased road map and immediate action plan to augment their SharePoint search functionality and improve collaboration for all end users.
The solution was originally intended to provide fast and efficient access to product information, promotional material, and best practices as they relate to selling.
Despite large amounts content being published to the site, the end users had a hard time finding what they were looking for. The SharePoint search results were very poor and the teams were frustrated. The feedback from the field sales team was that it took long too long to search for the content they needed to complete their work, or they couldn’t find the content they needed at all.